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Return Policy

RETURN POLICY 

Returns Policy

Should there be any issue with the product(s) received, such as production defects or breakages during transit, etc. please notify us within 48 hours of receipt, any claims passed this time period will be null and void. Should the package arrive damaged for any reason, please make sure to take photos of the received parcel so that we may use those to query the damage with our courier.

In the event that the size you’ve chosen isn’t a suitable fit, you will be able to exchange by returning the item(s) back to us, either by using a courier of your choosing or by dropping it off at our office situated in Ballito. Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs for the shipping of the replacement item. The responsibility of returning the item, however, will be up to you as the customer. 

In such case, please Email us at – info@gymdogactivewear.com with your return/exchange request.

You must have proof of purchase for all returns and exchanges.

When products are returned, please make sure that all the products are in perfect condition and haven’t been washed nor warn. Please make sure that the exchange item(s) are delivered to us within 10 days of notifying us about your desire to exchange the product(s), any returns passed the 10 days will be void and not eligible for refund.

You may exchange your purchased product for a different size/color or a different item. You may also apply for a refund. Please note that in case of a refund, the refund will be processed for the costs of the items purchased and returned, we cannot refund any additional shipping costs as those are nonrefundable.

Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution.

When shipping back your return/exchange, note that the item is your responsibility until it reaches us.

For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. GYMDOG will not be held responsible for packages lost in transit.

The cost of returning items to us will be the customer’s responsibility, however, the first replacement shipping costs will be covered by GYMDOG. Should you wish to process a second exchange, shipping charges will be entirely up to you, the customer.

Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents. It’s very hard for us to exchange items numerous weeks or months after their original purchase date as we have no way of knowing what usage it has undergone. Seamless garments are gentle and are designed as more of a knit, similar in a way to stockings, they do need to be treated quite gently, especially in the wash. 

Unfortunately, we cannot take returns or exchanges on underwear due to sanitation issues.

Please also note that should there be a refund request issued for an order that has no apparent product faults where a ‘free shipping’ option was redeemed, a deduction of the standard shipping fee will be applied to the total of the order and only the remainder will be refunded, as the order will no longer qualify for the ‘free shipping’ option.